Terms of service

Overview

Welcome to ZTZ! The terms "we", "us", and "our" refer to ZTZ. ZTZ operates this store and website, including all related information, content, features, tools, products, and services within your order, to provide you (the customer) with a curated shopping experience (the "Service"). ZTZ is powered by Shopify, which enables us to provide the Service to you.

The following Terms of Service, together with any policies referred to herein (collectively, the "Terms of Service" or "Terms"), set forth your rights and responsibilities when using the Service.

Please read these Terms of Service carefully, as they contain important information regarding your legal rights and cover aspects such as disclaimers and limitations of liability.

By accessing, using, or interacting with our Service, you agree to be bound by these Terms of Service and our Privacy Policy [Link]. If you do not agree to these Terms of Service or the Privacy Policy, you may not use or access our Service.

Section 1 - Access and Accounts

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Service on devices you own, purchase, or manage.

To use the Service, including accessing or browsing our online store or purchasing any products or services we offer, you may be required to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide on our store is accurate, current, and complete, and that you possess all necessary rights to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or authorize the use of your account to any other person.

Section 2 - Our Products

We have made every effort to display as accurately as possible the colors and images of our products and services that appear at the store. However, please note that depending on the type of device you use to access the store and its settings and configuration, the color or appearance of the product may differ from what is displayed on your screen.

We do not warrant that the quality or appearance of any products or services purchased or obtained by you will meet your expectations, or that they will be identical to what is displayed or presented in our online store.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may, on a case-by-case basis, limit the quantities of any products offered to any person, geographic region, or jurisdiction.

Section 3 - Orders

When you place an order, you are making an offer to purchase. ZTZ reserves the right to accept or reject your order at its sole discretion for any reason. Your order is not considered final until ZTZ confirms its acceptance. Your order is only accepted after we have received and processed your payment. Please review your order carefully before submitting it; once accepted, ZTZ may not be able to accommodate requests for cancellation. If we do not accept, change, or cancel an order, we may attempt to notify you by contacting the email, billing address, and/or phone number provided at the time the order was made.

Your purchases may only be returned or exchanged in accordance with our Refund Policy [Link].

You represent and warrant that your purchases are for personal or household use only and are not intended for commercial resale or export.

Section 4 - Pricing and Billing

Prices, discounts, and promotions are subject to change without notice. The price for a product or service is the price in effect at the time the order is placed and will be detailed in your order confirmation email. Unless explicitly stated otherwise, listed prices do not include taxes, shipping, handling fees, customs duties, or import fees.

Prices posted in our online store may differ from prices offered in physical stores, online stores operated by third parties, or other retail locations. We may occasionally offer promotional events for the Service, which may affect pricing and are governed by terms separate from these Terms of Service. In the event of a conflict between promotional terms and these Terms, the promotional terms shall prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

You represent and warrant that (1) the credit card information you supply is true, correct, and complete, (2) you are duly authorized to use such credit card for the purchase, (3) charges incurred by you will be honored by your credit card company, and (4) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any.

Section 5 - Shipping and Delivery

We are not liable for any shipping or delivery delays. All delivery times are estimates only and cannot be guaranteed. We are not responsible for delays caused by carriers, customs processing, or circumstances beyond our control. Title and risk of loss transfer to you once we hand the product over to the carrier.

Section 6 - Intellectual Property

Our Service, including but not limited to all trademarks, brands, text, display content, images, graphics, product reviews, video, and audio, along with their design, selection, and arrangement, are owned by ZTZ, its affiliates, or licensors, and are protected by United States and international patent, copyright, and other intellectual property laws.

These Terms permit you to use the Service for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Service without our prior written consent. Except as expressly provided, nothing in these Terms shall be construed as granting you any license or other rights to any patent, trademark, copyright, or other intellectual property of ZTZ, Shopify, or any third party. Unauthorized use of this Service may violate federal and state intellectual property laws. ZTZ reserves all rights not expressly granted in this agreement.

ZTZ's name, logos, product and service names, designs, and slogans are trademarks of ZTZ or its affiliates or licensors. You must not use such marks without the prior written permission of ZTZ. Shopify's name, logos, product and service names, designs, and slogans are trademarks of Shopify. All other names, logos, product and service names, designs, and slogans appearing in the Service are the trademarks of their respective owners.

Section 7 - Optional Tools

We may provide you with access to third-party customer tools as part of the Service over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools on an "as is" and "as available" basis without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new features through the Service (including the release of new tools and resources). Such new features shall also be considered part of the Service and subject to these Terms of Service.

Section 8 - Third-Party Links

The Service may include materials and hyperlinks to websites (including any embedded third-party features) provided or operated by third parties. We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Service to access these materials or third-party websites, you do so entirely at your own risk.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.

Section 9 - Relationship with Shopify

[Merchant Note: This section accurately describes the relationship between Shopify and your store and must not be removed or modified.]

ZTZ is powered by Shopify, which enables us to provide the Service to you. However, any sales and purchases made in our store are strictly between you and ZTZ. By using the Service, you acknowledge and agree that Shopify is not responsible for any aspect of any sales occurring between you and ZTZ, including any injuries, damages, or losses resulting from the purchase of products and services. You hereby explicitly release Shopify and its affiliates from any claims, damages, and liabilities arising out of or related to your purchases or transactions with ZTZ.

Section 10 - Privacy Policy

All personal information we collect through the Service is subject to our Privacy Policy, which can be viewed here [Link]. Certain personal information may also be subject to Shopify's Privacy Policy, which can be viewed here. By using the Service, you acknowledge that you have read and understand the Privacy Policy.

Because the Service is hosted by Shopify, Shopify processes personal information regarding your access to and use of the Service in order to provide and improve the Service. The information you submit to the Service will be transferred to Shopify and to third parties that may be located in countries outside your jurisdiction of residence to provide the Service to you. Please review our Privacy Policy [Link] to learn more about how we, Shopify, and our partners use your personal information.

Section 11 - Feedback

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, comments, proposals, plans, or other content (collectively, "Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial uses. For example, we may use the rights granted by this license to operate, provide, evaluate, enhance, improve, and promote the Service, while fulfilling our obligations and exercising our rights under the Terms of Service.

You also represent and warrant that: (1) you own or hold all necessary rights to the Feedback; (2) you have disclosed any compensation or rewards related to submitting the Feedback; and (3) your Feedback complies with these Terms. We are and shall be under no obligation (1) to maintain any Feedback in confidence; (2) to pay compensation for any Feedback; or (3) to respond to any Feedback.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable, or violates any party's intellectual property or these Terms of Service.

You agree that your Feedback will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary right. You further agree that your Feedback will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for any Feedback you make and its accuracy. We take no responsibility and assume no liability for any Feedback posted by you or any third party.

Section 12 - Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice (including after you have submitted your order).

Section 13 - Prohibited Uses

You may access and use the Service only for lawful purposes. You may not use the Service, directly or indirectly, for: (1) any unlawful or malicious purpose; (2) soliciting others to perform or participate in any unlawful acts, or violating any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (3) infringing upon or violating our intellectual property rights or the intellectual property rights of others; (4) harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating against our employees or anyone else; (5) submitting false or misleading information; (6) sending, knowingly receiving, uploading, downloading, using, or reusing any material that does not comply with these Terms; (7) transmitting or procuring the sending of any advertising or promotional material, including any "junk mail", "chain letter", "spam", or any other similar solicitation; (8) impersonating or attempting to impersonate any other person or entity; or (9) engaging in any other conduct that restricts or inhibits anyone's use or enjoyment of the Service, or which, as determined by us, may harm ZTZ, Shopify, or users of the Service, or expose them to liability.

Furthermore, you agree not to: (1) upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service; (2) reproduce, duplicate, copy, scrape, sell, resell, or exploit any portion of the Service; (3) collect or track the personal information of others; (4) spam, phish, pharm, pretext, spider, crawl, or scrape; (5) use any robots, spiders, scrapers, data harvesting and extraction tools, automated devices or processes, AI tools (e.g., agent-based AI), or automated or manual means to access the Service; or (6) interfere with, bypass, or circumvent the security features, authorization mechanisms, robot exclusion headers, or other measures we employ to restrict access to the Service. We reserve the right to suspend, disable, or terminate your account or access to the Service at any time, without prior notice, if we believe you have violated any part of these Terms.

Section 14 - Agents

14.1 This section (the "Agent Terms") applies if you use, allow, enable, or facilitate the deployment of an Agent to access, use, or interact with any Service. "Agent" means any software or service that can act autonomously or semi-autonomously on behalf of or at the direction of any individual or entity, and which may be executed on a device owned by the individual or entity or interact with the individual's or entity's device without direct supervision. 14.2 No Agent may access, use, or interact with the Service unless it continuously identifies itself and operates strictly in accordance with the requirements set forth in Section 14.4 below. Furthermore, no Agent may access, use, or interact with any Service if we request that it refrain from doing so. 14.3 We may restrict any Agent's access to, use of, or interaction with the Service, including through technical measures. 14.4 Agents must: (1) identify that the request is coming from an Agent in all HTTP/HTTPS requests and include the name of the Agent in the request's user-agent string as follows: "Agent/[Agent Name]"; (2) not conceal or obscure the fact that any access, use, or interaction is originating from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures designed to differentiate computers from humans; (3) truthfully answer any questions or prompts designed to determine whether the interaction is from a human or a computer; and (4) not circumvent or otherwise evade any measures designed to block, restrict, modify, or control how the Agent accesses, uses, or interacts with the Service.

Section 15 - Termination

We may terminate this agreement or your access to the Service (or any part thereof) at any time in our sole discretion and without notice, but you will remain liable for all amounts due up to and including the date of termination.

Upon termination, the following sections shall survive: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

Section 16 - Disclaimer of Warranties

The information provided through the Service is for general informational purposes only. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Service, or by anyone who may be informed of any of its contents.

Unless expressly stated otherwise by ZTZ, the Service and all products delivered to you through the Service are provided on an 'as is' and 'as available' basis for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. We do not guarantee, represent, or warrant that your use of the Service will be uninterrupted, timely, secure, or error-free. Certain jurisdictions restrict or do not allow the exclusion of implied warranties or other types of warranties, so the above disclaimers may not apply to you.

Section 17 - Limitation of Liability

To the fullest extent permitted by law, in no case shall ZTZ, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, or licensors, nor Shopify and its affiliates, be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the Services or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility.

Section 18 - Indemnification

You agree to indemnify, defend, and hold harmless ZTZ, Shopify, and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any loss, damages, liability, or claim (including reasonable attorneys' fees), made by any third party due to or arising out of: (1) your breach of these Terms of Service or the documents they incorporate by reference; (2) your violation of any law or the rights of a third-party; or (3) your access to and use of the Service.

We will notify you of any claim subject to indemnification, provided that failure to promptly notify you shall not relieve you of your indemnification obligations unless you are materially prejudiced thereby. We reserve the right to assume exclusive defense and control of any matter otherwise subject to indemnification by you (at your expense, including the choice of legal counsel), and you agree not to settle any claim requiring you to assume non-monetary obligations without our prior written consent (which shall not be unreasonably withheld). You agree to cooperate with our defense of these claims, including providing relevant documentation.

Section 19 - Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 20 - Waiver; Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 21 - Assignment

You may not assign, transfer, or delegate this agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt shall be void. We may assign, transfer, or delegate these Terms and our rights and obligations without your consent or notice to you.

Section 22 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the jurisdiction where ZTZ is headquartered in Hong Kong. You and ZTZ agree to submit to the jurisdiction of the aforementioned courts and accept the personal jurisdiction of such courts.

Section 23 - Headings

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 24 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms as required by applicable law, and such changes will become effective on the date specified in the notice. Your continued use of or access to the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 25 - Contact Information

If you have any questions regarding the Terms of Service, please send them to us at ztz_aftersales@163.com.